Currículum
Experience
nov. 2015 - jul. 2023
7 years 9 months
Corporate Clients and Travel Agencies Manager
Avianca
Colombia
As a Business Partner overseeing sales and support for high-value clients at Avianca, I ensure exclusive service, representing 64% of total sales. With a focus on achieving over 80% compliance in service metrics, I lead projects aligning with organizational guidelines, driving a 10-point improvement in Net Promoter Score. I strategically manage the customer journey, implementing a global service model that elevated NPS and introducing a back-office tool that boosted response rates by 60%, streamlined processes, and enhanced team productivity.
jun. 2015 - nov. 2015
6 months
Cost and Budget Analyst
XM Filial de ISA
Colombia
I enhanced support areas by maintaining accurate data for the cost model, created process flowcharts for budgeting cycles, procurement, billing, and monitoring in GIT and DGHYE. Managed budget tracking reports and contributed to the annual budget development for GIT.
apr. 2014 - apr. 2014
1 year
Technology Operations Budget Analyst
XM Filial de ISA
Colombia
Managed a +USD 800 K budget for the Information and Technology Department, creating monthly reports to aid decision-making on investment and expense budgets. Administered contracts over USD 2 MM, overseeing invoice control and provisions using SAP for official information tracking.
feb. 2013 - feb. 2014
1 year 1 month
Assistant Consultant
RPA Consulting Group
Colombia
Successfully executed operational tasks using engineering models to suggest process improvements, cost optimization, and productivity enhancements for diverse companies. Conducted process mapping at Clinica Leon XIII's operating room, identifying and proposing solutions for delays. Characterized processes at a pharmaceutical company, proposing an organizational structure and position profiles for orphan diseases.
nov. 2012 - jan. 2013
3 months
Assistant Consultant
Universidad EAFIT
I participated in the planning of a market expansion project for a wholesale and retail plastic products manufacturing and casting company
Colombia
jan. 2011 - jan. 2012
1 year 1 month
Trainee
XM Filial de ISA
Colombia
I contributed to the planning of the sustainable energy project "Colombia Inteligente" by securing financing resources through forums. Involved in designing the critical path, legal documentation, risk identification, and proposing the project in the electric sector. Assisted in organizing a global SMART GRIDS congress.
Education
may. 2023 - dic. 2023
GEORGE BROWN COLLEGE
Analytics for Business Decision Making
Canada
As an expert in Analytics for Business Decision Making, I utilize statistical analysis and data mining techniques to extract key insights. I collaborate closely with business leaders to inform strategic decisions, optimizing processes and enhancing operational efficiency to increase profitability.
2015 - 2016
UNIVERSIDAD PONTIFICIA BOLIVARIANA
Financial Management Specialist
Colombia
As a Financial Management Specialist, my role involves optimizing financial resources, devising investment strategies, and ensuring the financial health of the company. I analyze data, implement financial policies, and collaborate in strategic decision-making for sustainable growth.
2026 - 2012
UNIVERSIDAD NACIONAL DE COLOMBIA
Industrial Engineer
Colombia
As an industrial engineer, my role involves designing and optimizing processes to enhance production efficiency. I analyze data, implement management strategies, and collaborate in decision-making to ensure smooth and profitable operations.
Licenses and Certifications
Tableau Essential Training (2021)
Google Analytics Individual Qualification
Personal and Professional skills
Strong leadership
Elevating Customer Experience & Satisfaction
Teamwork and collaborative work
Lean Management
Clear communication.
Creative Problem-solving
Business Strategist
Project Management
Problem-solving: Analytical thinking
Software Development
Data Analysis
Languages
Spanish
English
Recommendations
Diana Carolina Rodriguez
Customer Service Coordinator
Avianca
Colombia
It is my pleasure to write a recommendation for Alejandra, with whom I had the privilege of working for five years at various stages of my professional career. She has been a pivotal figure in my growth and development, and her capacity for human leadership is exceptional.
Alejandra is a leader who surpasses what is expected of a boss. Her ability to drive and motivate her team is truly inspiring. During my time working under her guidance, I always felt that she believed in me and my abilities, even during moments of self-doubt. Her confidence in my capability encouraged me to overcome obstacles and achieve feats I wouldn't have thought possible.
What sets Alejandra apart as a leader is her ability to connect with people on a human level. She consistently demonstrated understanding, empathy, and a willingness to listen. She not only cared about our professional success but also genuinely cared about our personal well-being. This quality created an exceptionally positive and collaborative working environment under her leadership.
I would recommend Alejandra as a leader to anyone or any company that values human leadership, empathy, and the ability to inspire a team. She is not just an outstanding boss but also a mentor and friend who has left an indelible mark on my career and life. Any team would be fortunate to have such an exceptional leader as Alejandra.
Luz Adriana Tobon
Project Manager
Avianca
Colombia
I've had the privilege of working closely with Alejandra for 6 years during our time at Avianca. I can confidently say that Alejandra is an exceptional leader with a unique blend of skills and qualities that make her stand out.
Alejandra´s leadership skills are truly remarkable. She has an innate ability to inspire and motivate her team to achieve their best. Under her guidance, our team consistently exceeded our goals and achieved remarkable results.
One of Alejandra´s standout traits is her excellent communication skills. She's not only a great speaker but also an active and empathetic listener. This quality fosters an open and collaborative work environment where everyone's ideas are valued and respected.
Alejandra also excels in problem-solving and decision-making. She has an impressive ability to analyze complex situations, identify the best course of action, and make tough decisions when necessary. Her strategic thinking has consistently led us in the right direction, even in challenging times.
It was a privilege to work with Alejandra, and I am confident that wherever she goes, she will continue to inspire and achieve excellent results, just as she did with our team.
Juan Simon Mejia
Founder & General Director Espacio Fix
Avianca
Colombia
I had the opportunity to work with Alejandra at Avianca. She is a person who learns very fast, who loves teamwork and for whom her professional development is very important. I really enjoyed working with her and I think any company wins in having a person like her on their team.